Answers to your Questions

Where is everything made?

We are proud to say that all of our products are made in Italy (except our rug collections). We deal with a variety of the finest companies in Italy providing you with some of the best furniture pieces in the world.

Do you offer a warranty?

Suite 22 Interiors merchandise is warranted to be free from defects in material and workmanship for a period of two years from date of arrival from our manufacturers. During this warranty period Suite 22 Interiors will repair or replace, at its own discretion, merchandise that proves to be defective. This warranty does not apply to damage resulting from an accident, freight, alterations, misuse, tampering, scotchguarding, negligence or abuse of product. Fabrics and leathers are not warranted against wear or fading. This warranty does not extend to colour, grain, or texture of natural materials such as wood or leather due to natural variations of which Suite 22 Interiors has no control. COM/COL materials are in no way warranted. All warranty claims require that the customer return the goods to Suite 22 Interiors.

Can I order by phone or email?

Yes you can place orders by phone or by email by calling our head office at 905-554-6084 or emailing us at info@suite22interiors.com. A credit card authorization form will need to be filled out and faxed or emailed back to us in order to accept credit card payments.

How can I pay for my order?

We accept Visa, Mastercard, cash, certified cheques, or bank drafts. A 40% deposit is required to process the order and the final balance is owed once the product arrives from Italy. All orders must be paid in full before delivery or pick up.

What is the typical lead time?

Typical lead time for custom orders from Italy is approximately 10-12 weeks. We do offer products that are in stock or available off the showroom floor that can be available within 2 business days.

How much is delivery?

Delivery charges depend on your location as well as the size of the order. Each and every quote is unique and therefore must be quoted for each individual order. Please enquire via email at info@suite22interiors.com to obtain delivery quotes.

For out-of-town clients we offer a ‘Curbside Delivery’ where locals have the option of a ‘White Glove Delivery’ as described below.

This delivery service is generally to your curb. You will be responsible for carrying the product from the back of the truck into your home. If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.

This delivery service provides two-man (or more) delivery, to inside your residence to the room you choose. Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging. This service does not include wall-mounting, electrical hook-ups, or TV hanging unless otherwise noted.

Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately at 905-554-6084. In the event that damage is not noted on the waybill when signing for the delivery or the applicable packaging materials are not retained, any claim for damage must be filed by you directly with the delivery company.

Before signing for delivery, you must thoroughly inspect the packaging/carton/crate and note any visible carton damage on the freight bill.
Only if damage exists on the packaging/carton/crate, quickly inspect the actual item for any damage. If there is damage to the item, note it on the freight bill, reject only the damaged piece, and keep the rest.

What about international delivery?

We can ship worldwide whether it be directly from the manufacturer or from our warehouse in Markham, ON.

Do you guarantee the best prices?

Yes, we do guarantee the best pricing by offering 5% off any competitors advertised price. Our offer stands based on these conditions:
We must be presented with a formal competitors quote
It must be a new, unopened product
Prices must be in Canadian Dollars
The item must be in the current collection and not a discontinued item
Competitor must be located in Canada or USA
Quote is including delivery/freight/duties

Will the furniture require assembly?

Some items do require assembly unless otherwise specified. All necessary hardware for assembly is packed securely in small bags when the product is boxed and also includes easy to follow instructions. If you do not want to so the assembly, we work closely with our installation team who in any case, would be happy to complete any assembly necessary.

What is the cancellation policy?

Orders may be cancelled up to 3 business days of the original order and deposit. Once this has expired, you will be subject to a 40% cancellation fee .

What if my item arrives damaged?

Suite 22 is here for you if any of your items arrive damaged. Although we make every effort to ensure that no damage comes to your items, if damage does occur please save all original packaging and notify us and the delivery company immediately. Any damage to items shipped must be noted on the delivery receipt and reported to us immediately. If there are partial damages or shortages, we would ask that you or the delivery company document (with a list and damage pictures…) the damages/shortages when you report it. If the product is refused and damage is noted on the delivery receipt; we will order new parts and send the replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. If a replacement is declined and you would rather cancel your order you may choose from the following options; Upon receipt of return we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, or store credits are less a 40% restocking fee and actual round trip shipping charges. We are not responsible for any damages not reported at time of delivery.  Any claims must be made within 24 hours or receipt of the product.

What is your return policy?

There is a 40% restocking fee via gift card tp be used for future purchases for all custom orders that are returned in their original packaging. For items that are in stock, there is a 20% restocking fee if and only if the item was never unpacked from it’s original packaging. All items that are sold off the showroom floor on ‘on  sale’ are sold as is and final sale.

Do you offer designer discounts?

Yes. If you are a designer please send an email to info@suite22interiors.com with your company information as well as a contact name, phone number, and email address and we will contact you directly to discuss our discount structure.